FAQ

1. What payment methods do you accept?
We currently accept payments via Yoco, which allows you to pay securely using major credit and debit cards. All transactions are fast, simple, and safe.

2. Do you ship across South Africa?
Yes! We deliver nationwide from our base in East London, Eastern Cape. Delivery times may vary depending on your location.

3. How long does delivery take?
Processing time is 1–3 business days. Standard delivery usually takes 5–12 business days. Once your order is handed over to Aramex, you’ll receive a tracking link to follow your package in real time.

4. How much is shipping?

• Free shipping on orders R600 and above

• R99 flat rate for orders below R600

5. Can I return a product?
Yes, returns are accepted within 7 days of delivery if the item is unused, in its original packaging, and in the same condition as received. Customers are responsible for return shipping, unless the product arrived damaged or defective.

6. What if I receive a defective or incorrect item?
If your product is defective, damaged, or incorrect, please contact us immediately at electronique1.za@gmail.com with your order number and clear photos of the issue. We’ll assist you promptly.

7. Are your products covered by warranty?
Most of our products come with a standard manufacturer warranty. Please check the product description for warranty details, or contact us for more information.

8. Can I change my shipping address after placing an order?
If you need to update your address, please contact us as soon as possible at electronique1.za@gmail.com We’ll do our best to update it before the order is dispatched.

9. How do I contact customer support?
You can reach our support team Monday to Friday, 9 AM – 6 PM (SAST) at:
📧 electronique1.za@gmail.com We aim to respond within 24 hours.